Terms of Service

Agreeing to do business with pk&Coop means you agree to the following:

PROCESS

THE PROCESS: DISCOVERY then DESIGN/COPY then REVIEW then DESIGN SELECTION & REVISIONS then 2ND REVIEW then 2ND REVISIONS (if required) then APPROVAL then LAUNCH.

POST LAUNCH: TUTORIAL then HAND-OFF and/or SUPPORT and/or VIRTUAL WEBMASTER retainer.

Deviations from the process will be billed at standard rates depending on the service/s required.

TIMING: We work quickly, and will always work to meet your deadline. Actual timeframes for delivery vary depending on several factors including initial input from clients, availability of brand assets and images, length of client review, number of revisions requested, and turn-around time on client deliverables including payment. We will set clear expectations for delivery based on all of these factors and provide timing updates as necessary along the way.

OF NOTE

SEO (Search Engine Optimization): Basic SEO is part of every aspect of our designs and copy, and is included. Ongoing SEO services are billed at our hourly rate. We offer no guarantees about your Google ranking because the algorithms change frequently and because smaller enterprises experience less website traffic as a matter of course, and often invest little or nothing into advertising. Strategically, ranking at the top in a Google search might not be a goal that fits your small business, but if it is, we’ll get you off to a good start and we can help you find companies that specialize in that.

IMAGES: Client-provided images are subject to rejection by pk&Coop if they are not formatted to work within the design (file type, size, quality), or if they are not in keeping with the agreed-upon design elements. In the event client-provided images do no work, every effort will be made to source images that will work.

UH-OH: We don’t ever want you to be disappointed in our work, but in the event that you are, we’ll cease work and, if you like, help you find another service that is a better fit. Upfront payments will not be refunded regardless of the reason you decide to step away.

PAYMENT

PAYMENT: pk&Coop requires a minimum of 50% of the estimated price to be paid upfront. Work will begin only after the initial payment is received. Final payment will be required prior to launch. Additional hours will be agreed upon before additional work is started, and a minimum payment of 50% for the additional hours is required before the additional work is started.

Monthly retainers for ongoing services are negotiated with each client and are based on services requested. Retainers are billed one-month in advance. Often, but not always, a monthly retainer will result in lower costs. pk&Coop will never bill more than the agreed upon amount regardless of actual hours worked, and we likewise require payment in full from clients regardless of actual hours worked. Non-payment will result in a cessation of work.

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